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Letter to Leaders & Swenson Insights

The Annoyance of E-Mail

The overuse of e-mail, and related etiquette violations, are a big annoyance in the workplace.

ABC News has developed a list of “No-No’s” when it comes to business e-mails (and they’re all great examples of what not to do). They are:

  1. Don’t ‘cc’ someone’s boss on a criticism unless you really mean it;

  2. Hitting the ‘reply all’ button;


It is suggested that you develop an e-mail etiquette policy for your handbook – but, like all policies, you need to consistently enforce it.

And remember – when you put something in writing – it’s there forever.

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